Rules for Submitting Personal Data Requests

Rules for submitting personal data requests:

  1. You can submit your personal data request at any time:
  2. The request may be submitted in person or through a proxy (e.g. a family member). For reasons of data security, we encourage you to use a certified attorney (e.g. a notary public or an authorized legal advisor), which will significantly speed up the verification of the authenticity of your application.
  3. The request should contain the data of the submitting person, contact details and details of the request (e.g. determining which right you want to use).
  4. The request will be processed:
  • within 30 days from the day of its receipt;
  • if the request or the number of requests is complicated, we can extend the response time by another two months, which you will be informed about;
  • In the event of not taking action in connection with the application, you will be informed immediately (or within one month of receipt of the application at the latest) about the reasons for not taking action, and the possibility of lodging a complaint to the supervisory authority.
  1. The time limit for considering the application shall run from the date of its receipt.
  2. We provide answers by sending a letter to your address of residence, unless the application has been submitted by e-mail, or it has been requested to receive an answer by e-mail.
  3. If we feel that we are unable to identify you as a person submitting the application based on your application, we may ask for additional information that will enable us to do so.
  4. Principles of charging fees
  • Proceedings in the case of submitted applications, as a rule, are free of charge.
  • However, if we show that your request is manifestly unjustified or excessive, in particular due to its repetitive nature, we may:
    • charge a fee up to the cost of answering or
    • refuse to act on the request.
  • If you contest the decision to impose a fee, you have the right to lodge a complaint with the President of the Office for Personal Data Protection.
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